[KarenBorges]

Hello,

After taking the self photo, Aris app crashes.
I'm using IOS 11.3.1 on iPad Air 2.

Chears,
Karen

[djgagnon]

Try something for me:

Open iOS settings
Open ARIS
Make sure AIRS has access to Location, Camera and Photos

Does that fix it?

David

[KarenBorges]

Aris has access to location, camera and photos (reading and writing), but it doesn't work.

[djgagnon]

Ok. Thanks for the reply. We will test with an iPad Air 2 and see what we find.

While you are waiting for us, my last idea is to make sure the device is not completely full (some storage, even a few MB are available) then reinstall ARIS and see if that fixes it.

David

[chrish]

I'm trying to make a new account to replicate this issue, and keep getting an invalid username/password.

[djgagnon]

Chris,

Should be fine. Make sure you are on the internet. ARIS doesn't always give specific error messages. Otherwise, tell me everything you can so we can track it down.

David

[chrish]

I am now able to get farther through the process. I do get a crash, not when the pic is taken but after I tap "done" when entering a public name.

[cleffingwell]

I was experiencing something similar and posted about it in February...

viewtopic.php?f=4&t=220

[Kazz]

I am experiencing exactly the same problem.
After taking a picture, I tap "done", then ARIS crashes.
I am using iPhone SE with iOS 11.4.1.

I also uninstalled ARIS and reinstalled, still didn't work.

[kbezio]

My students are experiencing this problem, as well. They are able to take a photo, then when they enter a username, it simply shuts down the app (no error message). So far I have two students who have reported this problem using iPhones (but I don't know which OS they're running).

This is the first time I've seen this particular issue, and I've been teaching with ARIS since 2012.