Nearby/featured/mine menu fails to load on ipad
  • ldmarkley
    Posts: 8
    Joined: Fri Aug 04, 2017 4:39 pm

    Nearby/featured/mine menu fails to load on ipad

    by ldmarkley » Tue Aug 08, 2017 9:07 pm

    After being unable to get ARIS to run in landscape mode on my phone (which I guess is a whole separate issue) I switched to an iPad Air 2. When I launch the app I get the list of public games; however, the bar at the bottom that has the Nearby, Popular, Mine, etc. options never appears and I can't scroll all the way down the visible list of games.
    I have to use the home button to get out of the app, then go back into it after which I'll be able to navigate the list and will also have the Nearby/Popular/ bar.

    I've had the same issue on two different iPad Air 2's both running iOS 10.3.3. I've also tried it on three different wifi networks and also tethered to my phone's hotspot and have gotten the same result in all scenarios. I've also tried removing and reinstalling ARIS. Does anybody have a suggestion for how to fix this?

    I can get a screen recording of what I'm seeing if it will help but in the meantime here's a screenshot of what I see on my iPad on the initial launch: Image

    and here's what I get after I go back to my homescreen and go back in: Image
  • cleffingwell
    Posts: 50
    Joined: Tue Feb 14, 2017 7:45 am
    Location: Eau Claire

    Re: Nearby/featured/mine menu fails to load on ipad

    by cleffingwell » Fri Aug 11, 2017 8:56 am

    As far as I know ARIS was never really designed to run in landscape mode. We use iPad airs and iPad air 2s and we lock them into portrait mode in the iPad settings when using ARIS so that the users always are in portrait mode.
  • User avatar
    Posts: 277
    Joined: Mon Oct 10, 2016 5:45 pm
    Location: Albuquerque, NM

    Re: Nearby/featured/mine menu fails to load on ipad

    by chrish » Mon Aug 21, 2017 5:50 pm

    I'll echo what Charles says. Even though more recently it will sometimes go into landscape it never seems to align things well, resulting in problems like those you're described. Seems to me that with iPads, users are more likely to try landscape.